Our usual customer service hours are from 8 AM-5 PM, Monday through Friday (excluding holidays).

If you need to reach us outside these hours, please leave a voicemail with your name and phone number. We will return your message on the next business day.

If a call back during regular business hours does not work for you, please include the best time to call you in your message.

We will do our best to reach you at a time that works for you.

Customer Service Line: 877-275-5887

If you need urgent mental health services,
Please call 1-800-632-5449
or walk into our psychiatric urgent care,
First Step at 175 College St, Battle Creek, MI 49037.

If you are experiencing a medical emergency or believe your health and/or safety are in immediate danger,
call 911.

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Customer Service Line: 877-275-5887

Compliance Hotline: 877-277-0005

You also have the choice to directly report compliance issues to the Michigan Department of Health and Human Services (MDHHS) Office of Inspector General (OIG) via the MDHHS OIG Medicaid Fraud and Abuse Online Compliance Form by clicking This Link or by calling:

855-MI-FRAUD (855-643-7283)

For Freedom of Information Act (FOIA) please contact: