In providing behavioral healthcare services, Summit Pointe complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, national origin, color, sex, disability, religion, age, height, weight, familial status, partisan considerations, or genetic information. Sex-based discrimination includes, but is not limited to, discrimination based on sexual orientation, gender identification, gender expression, sex characteristics, and pregnancy. Summit Pointe does not exclude people or treat them differently because of any of these categories.
Summit Pointe:
- Provides free aid and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, Braille)
- Provides free language services to people whose primary language is not English or have limited English skills, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Customer Services.
If you believe that Summit Pointe has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Customer Service
140 W Michigan Ave
Battle Creek, MI 49017
P: 877-275-5887 (TTY: 711)
F: 269-425-3015
#customerserviceline@summitpointe.org
If you are an individual who is deaf or hard of hearing, you may contact the MI Relay Service at 711 to request their assistance in connecting you to Summit Pointe. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Customer Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. You may also file a grievance electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, D.C., 20201
1-800-368-1019
If you believe that Summit Pointe has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Richard C. Lindsey, Jr
General Counsel
175 College Street, Battle Creek, MI 49037
P: 269-441-5921
TTY: 711
F: (269)966-2844
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Amy Vincent is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue SW., Room 509F, HHH Building
Washington, D.C., 20201
1-800-368-1019, 1-800-537-7697 (TDD).
complaint forms are available here